Frequently Asked Questions - FAQ

FREQUENTLY ASKED QUESTIONS

IS AN ORDER WITH MULTIPLE ITEMS DELIVERED AT ONCE?

Yes, your order is generally delivered in a single shipment. However, depending on the products or availability, some items may be shipped separately at no additional cost.

ARE MY INFORMATION AND PAYMENT SECURE?

Yes, all transactions made on JIINA are secure. Our site uses an HTTPS protocol to ensure the protection of your personal data.

Payments are processed through reliable and recognized partners such as Visa, Mastercard, and PayPal.

WHAT ARE THE DELIVERY TIMES?

Delivery times are generally 5 to 10 business days.

For any questions regarding your order, you can contact our customer service at: contact@jiina.com

DO YOU DELIVER INTERNATIONALLY?

Yes, we deliver to many countries around the world.

HOW DO I FIND MY ORDER NUMBER?

After your purchase, a confirmation email is sent to you with your order number.

If you can't find it, please check your spam folder.

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive an email containing a tracking link.

You can also track your order via the dedicated page on our site by entering your order number.

WHERE CAN I FIND MY TRACKING NUMBER?

Your tracking number is sent to you by email a few days after your order, once it has been shipped.

Please check your spam folder if you haven't received it.

MY TRACKING NUMBER IS NOT WORKING

It may take a few days for tracking to become active.

Rest assured, your order is indeed on its way.

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

If your item is damaged, please contact us by sending a photo to: contact@jiina.com

We will quickly offer you a suitable solution.

I MADE A MISTAKE IN MY ADDRESS, WHAT SHOULD I DO?

If you notice an error in your order, please contact us as soon as possible at contact@jiina.fr

Once the order has been shipped, we cannot guarantee any modifications.

WHAT IS YOUR RETURN POLICY?

You have 14 days from receipt to make a return.

Items must be returned in their original condition.

For any request, please contact our customer service.

I CAN'T FIND MY ANSWER

If you have a question, you can contact us at contact@jiina.fr

We will get back to you as soon as possible.